Shipping & Returns Policy
Shipping Destinations
Splitforce Global provides comprehensive shipping solutions across Australia and to key international industrial hubs. We cater to B2B projects globally, ensuring our precision-engineered equipment reaches your operational sites.
Freight Charges, Taxes and Import Costs
Freight charges are calculated based on weight, dimensions, and destination. For international shipments, the buyer is responsible for all applicable import duties, taxes, and local customs charges incurred at the destination port.
Inspection on Delivery
Goods must be inspected immediately upon arrival. Any visible damage to packaging or shortages in the consignment must be noted on the carrier's proof of delivery document and reported to Splitforce within 48 hours.
Customised and Made-to-order Products
Products that are customized with company branding, specialized sizing, or unique technical alterations are non-returnable and non-refundable once production has commenced, unless faulty.
Requesting and Sending an Approved Return
All returns must be pre-authorized by our team. Once approved, you will receive instructions on where to send the goods. Items must be returned in their original packaging, unused, and with all labels intact.
Production and Delivery Timing
Production lead times vary based on order volume and level of customisation. Delivery schedules are managed to align with your project requirements. We work closely with logistics partners to ensure timely dispatch from our facilities.
Tracking and Delivery Information
Once dispatched, tracking details will be provided via your registered contact method. Deliveries are made to secure business locations or project sites. Signature on delivery is standard for all industrial consignments.
Change-of-mind Returns
As a B2B supplier of industrial equipment, we generally do not accept returns for change of mind. We encourage all buyers to review technical specifications and size guides thoroughly prior to order confirmation.
Faulty, Damaged or Incorrectly Supplied Goods
If you receive goods that are faulty, damaged in transit, or not matching your order specifications, please contact us immediately to initiate a claim. We adhere to all statutory warranty requirements for industrial equipment.
Refunds and Approved Costs
Approved refunds will be processed via the original payment method. In the event of confirmed faulty or incorrect supply, Splitforce will cover reasonable return freight costs as per our approval process.
Contact Our Support Team
For any inquiries regarding your shipment, technical specifications, or to discuss return authorizations, please reach out to our team using the details below.
info@splitforceglobal.com
+61 475 775 741
Inspection on delivery
Upon receipt of your order, please inspect all goods immediately for any sign of damage or shortage. Any discrepancies must be reported to Splitforce Global within 48 hours of delivery. Industrial procurement officers should ensure that the protective packaging is intact before signing for the freight. If damage is evident, please note this on the delivery document provided by the carrier.
Change-of-mind returns
We understand the complexities of industrial supply chain requirements. Change-of-mind returns are accepted within 30 days of purchase, provided the items remain in their original, unwashed, and unused condition with all safety tags attached. Please note that return shipping costs for change-of-mind requests are the responsibility of the buyer. A restocking fee may apply to large bulk orders to cover logistical processing.
Customised products
Products that have been customised or manufactured as made-to-order items—including those with custom branding, embroidery, specific flame-resistant modifications, or non-standard sizing—are ineligible for return or exchange unless they are found to be faulty. We recommend thorough review of all digital mocks and size specifications prior to order confirmation.
Faulty goods
Splitforce Global stands by the quality of our precision-engineered industrial wear. If you receive goods that are faulty, damaged, or not as ordered, we will arrange for a replacement or a full refund including return shipping costs. Claims for faulty goods must be supported by clear photographic evidence and an explanation of the defect found in the industrial performance or stitching of the garment.
Requesting a return
To initiate a return process, please contact our support team. Once your request is processed, you will be issued a Return Material Authorisation (RMA) number. Goods should not be dispatched back to our logistics centres without this authorization. All items must be packed securely and include the RMA documentation to ensure efficient processing and identification within our warehouse system.
Refunds and approved costs
Refunds are processed back to the original method of payment or via bank transfer for wholesale accounts. Please allow up to 10 business days from the receipt of goods at our facility for inspection and financial processing. We only refund the value of the goods; original freight charges and any import duties or taxes are not refundable unless the return is due to a faulty or incorrectly supplied industrial garment.
info@splitforceglobal.com
Get in touch regarding your order or returns
For all inquiries regarding our Shipping & Returns policy, please reach out via the channels above. We look forward to assisting your industrial B2B requirements.